{"id":9,"date":"2025-10-13T10:38:27","date_gmt":"2025-10-13T08:38:27","guid":{"rendered":"https:\/\/mall.wasp.exakt.se\/?page_id=9"},"modified":"2025-11-13T14:45:49","modified_gmt":"2025-11-13T13:45:49","slug":"product-issues-and-complaints","status":"publish","type":"page","link":"https:\/\/store.ef.com\/eu\/product-issues-and-complaints\/","title":{"rendered":"Product issues and complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e44ac75 e-flex e-con-boxed e-con e-parent\" data-id=\"e44ac75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-142b9c6 elementor-widget elementor-widget-text-editor\" data-id=\"142b9c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Important information<\/h3>\n<p>All products on this site are Printed On Demand and we hold no stock. This means your order is produced specifically for you, and complaints are not accepted for change of mind, exchange of design or refund.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba5d9c5 e-con-full e-flex e-con e-child\" data-id=\"ba5d9c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3f62910 e-con-full e-flex e-con e-child\" data-id=\"3f62910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58e0c0d elementor-widget elementor-widget-heading\" data-id=\"58e0c0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Register complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e9c13 elementor-widget elementor-widget-text-editor\" data-id=\"e8e9c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Sorry to hear something was not as expected!<\/p>\n<p style=\"font-weight: 400;\">Register your complaint in this form. We will get back to your registered e-mail adress with information on how we will proceed or if we have any further questions.<\/p>\n<p style=\"font-weight: 400;\"><strong>Keep in mind:<\/strong><\/p>\n<ul>\n<li>Complaints are granted for so called original or pre-existing defects, this means that the fault where there when you recieved your product. Of course this applies even if you discovered the error at a later date.<\/li>\n<li>We do not accept complaints for defects that have arisen through incorrect use or handling.<\/li>\n<li>Our common practice is to replace the faulty product. When this is not possible, we will refund you.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-574a6f9 e-con-full e-flex e-con e-child\" data-id=\"574a6f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc1891b elementor-widget elementor-widget-text-editor\" data-id=\"fc1891b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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data-id=\"b86178c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a258e80 elementor-widget elementor-widget-text-editor\" data-id=\"a258e80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Complaints not made via this form cannot enter our quality control system &amp; will not be processed.<\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<h2>Reasons for complaints<\/h2>\n<p style=\"font-weight: 400;\"><strong><br \/>You received the wrong item<\/strong><\/p>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<p>Please send a photo of the incorrect item\u00a0and\u00a0we will follow it up for you.<\/p>\n<p style=\"font-weight: 400;\"><strong>You received a damaged\/faulty item<\/strong><\/p>\n<p style=\"font-weight: 400;\">Quality is our top priority,\u00a0If you receive damaged or faulty gear<em> you do not need to complaints it.<\/em> The only thing we\u00a0ask\u00a0is that you send in your request through our form above within 7 days of receiving your order.\u00a0If the damage or fault is clear, we will send you a new item 100% free of charge.<\/p>\n<p style=\"font-weight: 400;\">Whilst all care is taken when hand making your product, there may be a slight variation to the pattern placement depending on the size you have ordered. Complaints are not accepted for minor variations in the placement of the patterns or alignment of the pattern at the seams.<\/p>\n<h3 style=\"font-weight: 400;\">We can not accept complaints if:<\/h3>\n<p style=\"font-weight: 400;\">You do not use the [form to have your complaint request reviewed and approved by our team, prior to you sending your product back.<\/p>\n<ul>\n<li>A &#8216;change of mind&#8217; because we print on demand &amp; do not hold stock. Please choose carefully as complaints are not accepted for exchange of design or refund.\u00a0<\/li>\n<li>The item(s) have been worn or washed<\/li>\n<li>The item(s) have been altered in any way<\/li>\n<li>The item(s) are in any way defective from the original and salable condition unless the condition is our fault.\u00a0<\/li>\n<li>The item(s) are part of a replacement order from a previous exchange<\/li>\n<li>The item(s) were a Final Sale item<\/li>\n<li>The item(s) do not have the original tags on them<strong style=\"text-align: var(--text-align);\"><br \/><\/strong><\/li>\n<\/ul>\n<p><strong style=\"text-align: var(--text-align);\">Any further questions about our complaint policy?<br \/><\/strong>Please send us an email at <a class=\"c-link\" href=\"mailto:customerservice@exakt.se\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:customerservice@exakt.se\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\" aria-describedby=\"sk-tooltip-19686\">customerservice@exakt.se<\/a><\/p>\n<p style=\"font-weight: 400;\"><em style=\"text-align: var(--text-align);\">Complaints or exchanges not made via this link cannot enter our quality control system &amp; will not be processed.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Important information All products on this site are Printed On Demand and we hold no stock. This means your order is produced specifically for you, and complaints are not accepted for change of mind, exchange of design or refund. Register complaint Sorry to hear something was not as expected! Register your complaint in this form. &hellip;<\/p>\n","protected":false},"author":466,"featured_media":7869,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/users\/466"}],"replies":[{"embeddable":true,"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":39,"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":17304,"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/pages\/9\/revisions\/17304"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/media\/7869"}],"wp:attachment":[{"href":"https:\/\/store.ef.com\/eu\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}